Reconnecting and Restoring Access and Trust
As New England’s leading electric motor repair, rebuild, and replacement center since 1988, First Electric Motor Service, Inc., is relied upon by a wide variety of essential businesses as well as marine operations to keep critical systems up and running around the clock. Steenbruggen emphasizes that in his business, “Service and reliability are everything. So is word of mouth.” And after choosing Astound as their new communications partner, he and his team were soon thrilled when they saw how the fiber-optic-based Hosted Voice platform and Polycom phones were implemented.
“This works 95 times better than what we had”, says Steenbruggen. For him and the team at First Electric, the solution goes further than the technology itself: “Astound is just excellent at what they do.” This level of responsiveness and reliability is the reason Steenbruggen says they’ve remained with Astound for more than twenty years (and counting).
The Challenge
- Poor phone equipment and connection that kept going down.
- Customers not able to get through for critical service.
- Trust was compromised; revenue and customers were lost.
The Solution
- Fiber connectivity with DIA and Hosted Voice.
- Seamless integration between desktop and cell phones.
- Responsive customer service and technical support.
The Results
- Phone and Internet downtime remains virtually zero.
- Remote access for workforce now enabled and facilitated.
- Helped spur business expansion and significant increase in revenue.
Growth & Partnership
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