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WHITE PAPER

Overcoming Challenges to Technology Adoption

CIOs of leading companies share the challenges they face in successful technology adoption and how they overcome them.

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Become the company your customers want it to be

Every organization faces challenges when implementing technologies that will change the status quo. There are cultural challenges that discourage stakeholders from taking risks and there are procedural and workflow challenges that lead employees to question the value of a project. There are barriers to technology adoption that must be broken and mindsets that must be changed in order to become the company your customers want it to be.

This white paper, Overcoming Corporate Challenges to Technology Adoption, shares advice from several CIOs including the most pressing issues they have to overcome and action items they are implementing to meet these challenges for a successful digital transformation.

Company culture challenges and solutions
    1. Fear of failure — Employees may be afraid to speak of for fear that they will be punished professionally. The solution is to hold regular team meetings where managers speak less and prompt individual members to share how projects went and what they learned.
    2. Risk aversion — Often the reason for shelving an idea is the inability of stakeholders to visualize the full value of what the proposed solution could become. When presenting ideas to stakeholders, speak to tangible, quantifiable benefits that outweigh the costs.
    3. Lack of trust — If team members don’t trust each other, it can lead to poor communications, redundancy and fractured relationships. Instill the notion of teamwork that everyone is here to help one another be successful.
    1. Lack of incentive — People balk at investing time and effort into process rethinking when there is no perceived benefit beyond what the present system offers. Get team members on board by providing specific examples of how their daily routines will be improved by adopting the change.
    2. Unwilling/unable to get out of the comfort zone — When employees get too comfortable, they will not look past the limits of current systems to address either a problem or an opportunity. Offer team members chances to improve themselves and explain how they will benefit and advance their career by learning something new. 
    3. Unconvincing ROI arguments — This challenge is about selling the value of a change to company leadership. Ask yourself, if the situation were reversed, what would you need to know before you buy in? Quantify the return on investment for stakeholders in terms they will clearly understand.
    1. Lack of skills/talent — There’s a lot of churn in the lower levels of the tech support world, especially in call center/customer service environments. Hire for the right attitude and then provide ample training. Investing in employees encourages them to get out of their comfort zone, grow and learn something new.
    2. Siloed thinking — Some people will challenge the need for a particular change because they don’t see how it impacts their business unit. When presenting a change that will impact multiple business units, focus on achieving umbrella corporate objectives and how the solution will positively impact each stakeholder and the company.
    3. A solution seeking a problem — There are countless stories of IT recommending the latest and greatest solutions to problems that don’t even exist yet or with an ROI so small it’s not worth it. Build the business case and determine the magnitude of the problem and if the solution will affect the desired change before committing.
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