DMCA Policy

Astound Business Solutions, LLC and its affiliates (collectively, “Astound”) are committed to complying with U.S. copyright and related laws. Astound reserves the right to terminate, in appropriate circumstances, the service provided to any customer or user in accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) (“DMCA”). Astound will terminate the subscriptions of repeat copyright infringers. Astound’s copyright compliance policies do not affect any other rights Astound may have under law or contract.

DMCA Notice

If you are a copyright owner or an agent of a copyright owner and you believe that your rights under U.S. copyright law have been infringed, pursuant to the DMCA you may submit a written notification (a “DMCA Notice”) to our copyright agent designated below. After receiving a compliant DMCA Notice regarding infringing material residing on Astound’s network(s), Astound will, to the extent required by applicable law, remove or disable access to the material that is alleged to be infringing and take reasonable steps to promptly notify the subscriber that Astound has removed or disabled access to the material.

After receiving a DMCA Notice regarding repeated infringement through unauthorized file sharing, including peer-to-peer file sharing, relating to a specific subscriber account, Astound will take action to prevent repeated infringement. Such action may include temporary or permanent termination of the subscriber account.

Under the DMCA, anyone who knowingly makes misrepresentations regarding alleged copyright infringement may be liable to Astound, the alleged infringer, and the alleged copyright owner for damages (including costs and attorneys’ fees) incurred as a result of the misrepresentation including under Section 512(f) of the DMCA.

To submit a compliant DMCA Notice, you must provide the following required information in writing (see 17 U.S.C. § 512(c)(3)):

A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single DMCA Notice, a representative list of such works at that site.
Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Astound to locate the material.
Information reasonably sufficient to permit Astound to contact you, such as an address, telephone number, and, if available, an email address at which you may be contacted.
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
A statement that the information in the Notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

If you fail to comply with any of the above listed requirements of Section 512(c)(3) of the DMCA, your DMCA notice may not be effective.

Counter Notification Procedures

If you receive notice that material has been removed, or access to it has been disabled, as a result of a DMCA Notice, you may file a counter notification (a “Counter Notice”) with Astound’s Designated Agent. To be effective, a Counter Notice must be in writing and must include the following information:

A physical or electronic signature of the subscriber.
Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled.
A statement under penalty of perjury that the subscriber has a good faith belief that the material was removed or access to it was disabled as a result of mistake or misidentification of the material to be removed or disabled.
The subscriber’s name, address, and telephone number, and a statement that the subscriber consents to jurisdiction of Federal District Court for the judicial district in which the address is located, or if the subscriber’s address is outside of the United States, for any judicial district in which the service provider may be found, and that the subscriber will accept service of process from the person who provided the DMCA Notice or an agent of such person.

After receiving a compliant Counter Notice, Astound will forward a copy of the Counter Notice to the party that filed the original DMCA Notice. If such party informs Astound that it has initiated an action seeking a court order against the subscriber, Astound will take no additional action, and any accused infringing material will continue to be blocked until that action is resolved. If Astound does not receive notice on behalf of the alleged copyright owner that an action has been initiated against the accused subscriber, Astound will inform the subscriber that any removed material may be replaced by the subscriber, and Astound will take steps to restore access to any blocked materials.

The DMCA allows us to restore the removed content if the party filing the original DMCA Notice does not file a court action against you within ten business days of receiving the copy of your Counter Notice.

Designated Agent & Notice Format

DMCA Notices and Counter Notices shall be directed to the Designated Agent using the information provided below. Electronic notices shall be submitted in a PGP format or a compatible standard and must be digitally signed to verify the identity of the sender. Public key information for the Designated Agent is included below.

For all DMCA Notices and Counter Notices submitted by physical mail and for phone inquiries:

Designated Agent: Bree Urban

Agent’s Organization: Astound Business Solutions, LLC

Address: 650 College Road East, Suite 3100, Princeton, NJ 08540

Telephone Number: 855-726-7210

For DMCA Notices and Counter Notices submitted by email where the IP address at issue is registered to an RCN entity:

Email: abuse@rcn.com

PUBLIC KEY INFORMATION FOR DONOTREPLY@RCN.COM:

For DMCA Notices and Counter Notices submitted by email where the IP address at issue is registered to a Wave entity:

Email: dmcanotice@wavebroadband.com

PUBLIC KEY INFORMATION FOR NOREPLY@WAVEBROADBAND.COM:

For DMCA Notices and Counter Notices submitted by email where the IP address at issue is registered to a Grande Communications entity:

Email: dmca@mygrande.com

PUBLIC KEY INFORMATION FOR DMCA@MYGRANDE.COM:

For DMCA Notices and Counter Notices submitted by email where the IP address at issue is registered to an EnTouch entity:

Email: abuse-entouch@eng.rcn.net

PUBLIC KEY INFORMATION FOR NO-REPLY@ENTOUCHSYSTEMS.NET:

Note: The information on this page is provided to you for informational purposes only, and is not intended as legal advice. If you believe your rights under U.S. Copyright law have been infringed, you should consult an attorney.

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DMCA Policy