Equipment return policy
Please promptly return equipment on the day of or prior to the scheduled disconnect work order. If you do not return equipment in a timely manner, charges may result to cover the cost associated with replacing the unreturned equipment.
Equipment is defined as:
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- Converter Boxes: including 2 Tuner, 4 Tuner and 6 Tuner DVR Powered by TiVo, Every Room Powered by TiVo, TiVo Preview, HD/DVR Converter Box, HD Converter Box, and Digital Converter Box
- Cable Cards
- Cable Modems: including Modem, WiFi Router, Modem & WiFi Router, 1 Gig Modem, and Enhanced Whole Home Wifi
Equipment can be returned by:
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- Visiting a Local Office in Your Area: please call 1-833-249-2786 before visiting to ensure your equipment can be received at that location.
- Prepaid Shipping: we will provide you with a prepaid FedEx shipping label to send the equipment back. Please see instructions below.
Using Prepaid FedEx Shipping Labels
Astound Business Solutions appreciates your efforts to return our equipment. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1-833-249-2786.
We can then provide you with a prepaid FedEx shipping label. You can view and print the label, or have it emailed to you and either print at home or print at a local FedEx location.
Once you have obtained your label:
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- Use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes.
- Affix the mailing label.
- Make note of your tracking number.
- Drop it off at any FedEx location.
It’s that simple!
Not all services, speeds and product features are available in all areas. Taxes & fees apply to all services and are subject to change. All services a governed by Astound Business Solutions Terms and Conditions. Other restrictions may apply. Internet speeds may vary & are not guaranteed. Certain equipment may be required to reach advertised speeds. DOCSIS 3.1 modem with 2.5GE physical LAN port is required for 1 Gigabit speeds and higher. Learn more on why speeds may vary. To view Astound’s FCC Network Management Disclosure see below. Modem required for Internet service. Wi-Fi Security provided by eero. ±Astound Internet is powered by fiber and connected to the premises via coaxial connection or fiber, where available. Delivery methods may vary by area.
TV rates are not promotional and are subject to change. Availability of channels, packages, TV tiers and other offerings may vary by location and is subject to change. Any additional services (such as equipment, add-on channels and other tiers of service) are subject to additional charge & regular increases. Minimum internet speed of 250 Mbps is required for Business TV service. Programming subject to change; availability may differ by location; certain on demand, events and pay-per-view titles are available an addt’l cost. High definition may not be available in all markets. Refer to your on-screen guide for details.
Available phone services may vary based on market and location. Additional charges apply to new or moved phone jacks and may apply to additional cable jacks as well as custom or non-standard installation work. Other restrictions may apply. Read phone equipment and battery backup details. CA/OR RESIDENTS: pricing for phone does not include 2% Regulatory Administration Fee.
New business customers only, and other restrictions apply. Customer consents to texts, emails & calls by Astound for purposes relating to customer’s account. All services are governed by the Astound Small Business Services Subscriber Agreement.
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