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Understanding Your Bill

How to read your monthly bill

In this article we’ll walk you through a sample bill to familiarize you with exactly what you are paying for in each billing cycle. You will see an overview of the information that will appear on your bill each month and understand what to expect.

We will point out things that may differ from your regular monthly rate, like one-time and prorated charges if you add services to your account. Your statement will also alert you with important information regarding your services.

Jump to the overview

On this page:

Welcome to your billing statement

We’ve outlined the elements and sections of your bill to introduce you to Astound services. Every step of the way we are here to assist you and answer questions.

1 — Account number & due date

This is your 13-digit account number and the date your payment is due.

2 — Account PIN

You will be prompted by Customer Care to provide this 6-digit security code when inquiring about your account.

3 — Contact us

Flexible options to help you reach us.

4 — Summary

Previous & Current Charges summarizes your past bill amount, payments received and current charges with the total amount due.

5 — Messaging center

Important account information or news from Astound Business Solutions.

6 — Payment coupon & balance due

Simply tear off and return with your check or money order for the Total Amount Due by the Due Date.

7 — Multi-location activity

This section provides detail for services and activity at each location.

Statement detail section overview

8 — Payment, charges & usage detail

These sections detail your payments received during the last statement period, current monthly charges and any usage charges.

9 — Taxes, surcharges & fees

Consolidated details of taxes, surcharges and fees applied to your account, in one simplified section.

Your bill is easy to read.
You’ll quickly find the information you are looking for. Whether it’s an overview of your account — or all the details, we’ve got you covered!

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Disclaimers

Not all services, speeds and product features are available in all areas. Taxes & fees apply to all services and are subject to change. All services a governed by Astound Business Solutions Terms and Conditions. Other restrictions may apply. Internet speeds may vary & are not guaranteed. Certain equipment may be required to reach advertised speeds. DOCSIS 3.1 modem with 2.5GE physical LAN port is required for 1 Gigabit speeds and higher. Learn more on why speeds may vary. To view Astound’s FCC Network Management Disclosure see below. Modem required for Internet service. Wi-Fi Security provided by eero. ±Astound Internet is powered by fiber and connected to the premises via coaxial connection or fiber, where available. Delivery methods may vary by area.

TV rates are not promotional and are subject to change. Availability of channels, packages, TV tiers and other offerings may vary by location and is subject to change. Any additional services (such as equipment, add-on channels and other tiers of service) are subject to additional charge & regular increases. Minimum internet speed of 250 Mbps is required for Business TV service. Programming subject to change; availability may differ by location; certain on demand, events and pay-per-view titles are available an addt’l cost. High definition may not be available in all markets. Refer to your on-screen guide for details.

Available phone services may vary based on market and location. Additional charges apply to new or moved phone jacks and may apply to additional cable jacks as well as custom or non-standard installation work. Other restrictions may apply. Read phone equipment and battery backup details. CA/OR RESIDENTS: pricing for phone does not include 2% Regulatory Administration Fee.

New business customers only, and other restrictions apply. Customer consents to texts, emails & calls by Astound for purposes relating to customer’s account. All services are governed by the Astound Small Business Services Subscriber Agreement.

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