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Understanding Your Bill

How to read your monthly bill

In this article we’ll walk you through a sample bill to familiarize you with exactly what you are paying for in each billing cycle. You will see an overview of the information that will appear on your bill each month and understand what to expect.

We will point out things that may differ from your regular monthly rate, like one-time and prorated charges if you add services to your account. Your statement will also alert you with important information regarding your services.

Welcome to your billing statement

We’ve outlined the elements and sections of your bill to introduce you to Astound services. Every step of the way we are here to assist you and answer questions.

1 — Account number & due date

This is your 13-digit account number and the date your payment is due.

2 — Account PIN

You will be prompted by Customer Care to provide this 6-digit security code when inquiring about your account.

3 — Contact us

Flexible options to help you reach us.

4 — Summary

Previous & Current Charges summarizes your past bill amount, payments received and current charges with the total amount due.

5 — Messaging center

Important account information or news from Astound Business Solutions.

6 — Payment coupon & balance due

Simply tear off and return with your check or money order for the Total Amount Due by the Due Date.

7 — Multi-location activity

This section provides detail for services and activity at each location.


Statement detail section overview

8 — Payment, charges & usage detail

These sections detail your payments received during the last statement period, current monthly charges and any usage charges.

9 — Taxes, surcharges & fees

Consolidated details of taxes, surcharges and fees applied to your account, in one simplified section.

Your bill is easy to read.
You’ll quickly find the information you are looking for. Whether it’s an overview of your account — or all the details, we’ve got you covered!

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Disclaimers

Not all services, speeds and product features are available in all areas. Taxes & fees apply to all services and are subject to change. All services a governed by Astound Business Solutions Terms and Conditions. Other restrictions may apply. Customer consents to texts, emails & calls by Astound for purposes relating to customer’s account.

All names, logos, images and service marks are property of their respective owners. ©2025 Astound Business Solutions, LLC. All rights reserved.