Ascend Unified Communications Support

With Ascend, you can scale and manage your communications according to your company’s needs. Order additional services and manage your employee phone, data backup, video and conferencing services through a single interface. Whether your Unified Communications (UC) platform is managed by a dedicated IT professional or simply assigned to the Office Manager, Ascend is designed to cut down the amount of time they have to spend focusing on managing your systems.

Ascend Management Portal:

• ONE central location to manage system or endpoint settings
• Enable or disable permissions system-wide, by group or by individual user
• Add users, user phones, and phone numbers right from the portal
• Set up auto attendants and groups according to business requirements
• View/create hunt group reports
• Access reports and analytics on your users and company call history

Common Articles on Account Management:

1. How Do I Create And Manage Ascend Users?
2. Managing Voice Services Settings For Users
3. How Do I Manage User Password Settings?
4. Ordering Phones on Ascend
5. Managing Two-factor Authentication For End-Users 

Your Auto Attendant is the ‘front door’ of your phone system, creating a main entry point to guide callers through your company’s departments or user directory and connect customers to the right person right away.

• Answers and routes call 24 hours per day, 7 days a week.
• Customized calendars for specialized routing according to business hours, holidays, special events and more.
• Automatic greetings along with fast and efficient call routing based on your business hours.

Common Articles on Auto Attendants:

1. How To Set Up Auto Attendant On Ascend
2. How To Set Up A Holiday Or Emergency Call Routing?
3. How To Set Up Auto Attendant Greeting
4. How Do I Create A *.WAV Or *.OGG File For My Auto Attendant Greeting
5. Using SMS Feature With Main Company Auto Attendant Number on Ascend

Our Unified Communications solution combines video conferencing data, file sharing, and of course, IP desk phones.  We have identified a range of desk phones and devices to meet all your business needs, and ordering a device from us ensures your VoIP hardware is fully supported and easy to set up. No technical installation is required, just connect your phone to the internet and it is ready to take calls.

Your existing devices may also be used in conjunction with Ascend. Devices that are supported by the Enhanced BYOP (Bring Your Own Phones) program can be easily added and configured. If you have SIP devices that are not supported by the Enhanced BYOP program, our Anyphone BYOP program allows you even more freedom when choosing hardware.

Common Articles on Phone Hardware:

1. How to identify your VoIP device
2. Enhanced Bring Your Own Phone (BYOP)
3. Enhanced BYOP for Polycom Phones on Ascend
4. Enhanced BYOP for Yealink Phones on Ascend
5. Enhanced BYOP For Yealink W52P & W60P Cordless Phone On Ascend
6. Enhanced BYOP for Cisco SPA Phones for Ascend
7. Managing Device Line Keys on Ascend

Groups ensure customers reach your people quickly and efficiently.

• Hunt Groups route incoming calls to specific teams who share responsibility for answering them.
• Paging Groups are used to send pages to specific members assigned. Pages are non-interactive, one-direction, phone calls used to announce a message to a group of members, such as a call holding or that a specific member’s presence is required.
• Pickup Groups are a way to associate multiple Users together and allow them to answer calls ringing to other member devices.
• Receptionist Groups can be used to create alternate routing options for an Auto Attendant, based on the time of day; this will occur ahead of the auto attendant itself, during its active hours.

Common Articles on Groups:

1. Managing Paging Groups On Ascend
2. Managing Pickup Groups
3. Receptionist Groups in Ascend
4. Managing Hunt Groups On Ascend
5. Managing Advanced Hunt Groups On Ascend
6. Upgrading Hunt Group To An Advanced Hunt Group on Ascend
7. Advanced Hunt Group Reports
8. Enabling Manager Functionality In Advanced Hunt Group
9. Advanced Hunt Group Users
10. Advanced Hunt Group on Ascend Desktop Application

Ascend Voice Services are generally plug-and-play and most Local Area Networks (LANs) are able to support VoIP/SIP devices with minimal configurations. Depending on your network hardware and setup, there may be different tasks or settings that need to be completed to ensure your VoIP service remains uninterrupted.

Common Articles on Network Support:

1. Router/Gateway Requirements
2. Recommended Routers List
3. Recommended LAN Configurations
4. VoIP Bandwidth Requirements
5. Minimum Network & ISP Requirements Beyond Bandwidth

Resources are general enhancements that you can enable for additional service features or workflow options.

• Resource accounts are treated as a type of virtual user; when created, they can be assigned to any devices provisioned in the Device tab as a User. This allows the device to gain additional features from the Resource.
• Fax Resources are treated as a type of virtual user specifically for Fax ATA Devices provisioned to your account. This allows the device to gain additional features from the Resource.
• Virtual Extensions provide easy call routing capabilities to connect callers to internal or external individuals or services.
• The Voicemail Box is a separate voicemail box that is not associated with other objects on the account. The Voicemail box has its own extension number and may have a phone number assigned.
• Web Fax is a personal fax number for receiving faxes that don’t require a fax machine. People wishing to send you a fax simply dial your Ascend Web Fax number and send the fax, which is then stored in your web fax portal.
• Conference Bridges allow you to hold large conference calls with employees or customers, concurrently, through your Ascend account. There are currently two forms, Always-On (unreserved) and Scheduled (reserved) conferences.

Common Articles on Resources and Utilities:

1. Resources & Utilities: Resource accounts
2. Resources & Utilities: Fax Resource
3. Resources & Utilities: Virtual Extension
4. Resources & Utilities: Voicemail Box
5. Resources & Utilities: WebFax Accounts

Provider WebFax is a “virtual” or online fax service that allows users to receive and manage faxes from their computer, via the web. It allows document sharing and transmits faxes directly from a Windows-based PC. Senders simply dial the WebFax number from their fax machine, as they normally would.
Features include the following:

• Users receive, view, and manage faxes via the web, or as email attachments
• Users may send faxes from any Internet-connected
• PC Does not require an additional phone line

Common Articles on WebFax:

1. Resources & Utilities: WebFax Accounts
2. Fax Upload Application Errors and Resolutions