Hosted Voice
Get greater flexibility and functionality
than traditional phone service
Our service is scalable and allows you to get what you need now – and can grow with your business if you need to add more phones and features.
Get a dedicated connection that guarantees voice traffic will not be impacted by internet use.
With Hosted Voice, there is no need to purchase or maintain expensive phone equipment. Simplify your bill with no hidden fees and a flat rate per phone per month.
Easily communicate with employees and clients through the Mobility and Unified Communications features from your desktop phone, laptop, or mobile device.
We provide a wide range of phones and features to enhance productivity. And because it’s web-based, updates with new functionality can easily and automatically be pushed out to you.
Mobility
Our Mobility applications keep your employees connected to each other and the office by extending access and control of their Hosted Voice desk phones to their laptops and mobile devices.
This secure, remote connection to the office phone allows them the flexibility to work anywhere but still answer calls coming into the company.
Stay current with new features and functionality
Since Hosted Voice is cloud-based, we continually push out new features and functionality.
Examples include:
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Cloud Contact Center will provide you greater visibility into your call center through reports and dashboards.
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Unified Communications will keep your staff better connected through internal chat features and text messaging.
See below for information on our seat structures and list of features for each.
Three great packages: Essential, Express, and Premium
We have designed feature packages to support different user types and applications to help you meet your company’s specific needs. Select the perfect one for your business.
ESSENTIAL (Phone only)
Essential seats are for frontline staff or common areas typically not associated with a person.
- Handset required with Seat
- Limited features, no portal access
Call capabilities can be limited to meet your specific requirements per seat.
Recommended for areas such as:
- Conference rooms, warehouses, and lobbies
EXPRESS (Phone, Messaging)
Express seats offer a core set of Unified Communications tools that empower employees and keep them connected. These tools include voicemail, desktop and mobile applications, SMS, and other advanced features that can be added to meet your specific needs.
- No handset required with Seat
Recommended for:
- Office, mobile, or hybrid workers
- Small, medium, and even large businesses
PREMIUM (Phone, Messaging)
Premium seats expand on the core set of UCaaS features included in the Express seat by adding voicemail transcription and access to the full complement of features offered today.
- No handset required with Seat
Recommended for:
- Office, mobile, or hybrid workers
| Features | Essential | Express | Premium |
|---|---|---|---|
| Unlimited Local, Regional, and Long Distance | ✔ | ✔ | ✔ |
| 24 x 7 Customer Support | ✔ | ✔ | ✔ |
| High-Definition (HD) Voice | ✔ | ✔ | ✔ |
| Multi-Site Support | ✔ | ✔ | ✔ |
| Phone Handset Required | ✔ | Add-on | Add-on |
| Voicemail | Add-on | ✔ | ✔ |
| User Portal and System Administrator Portal | X | ✔ | ✔ |
| Mobility | X | ✔ | ✔ |
| Mobile Apps for iOS & Android | X | ✔ | ✔ |
| Softphone for PC or Mac | X | ✔ | ✔ |
| Presence & Status | X | ✔ | ✔ |
| Unlimited Instant Messaging | X | ✔ | ✔ |
| Unlimited SMS Text Messaging | X | ✔ | ✔ |
| Voicemail Speech to Text Transcription | X | Add-on | ✔ |
| On-Demand Call Recording | X | ✔ | ✔ |
| Call Logs | X | ✔ | ✔ |
| Media On Hold | X | ✔ | ✔ |
| Inbound E-Fax | X | Add-on | ✔ |
| Cloud Contact Center | X | Add-on | Add-on |
| BUSINESS GROUP FEATURES | |||
| Premium Auto Attendant with Multi-Level Menu | Included for Enterprise Customers | ||
| Audio Conferencing (Participant counts 10, 25, 50, 100) | X | Add-on | Add-on |
| Attendant Console | X | Add-on | Add-on |
| Call Recording | X | Add-on | Add-on |
| MLHG (Multi-Line Hunt Group) | X | Add-on | Add-on |
Available Phone Equipment
If you prefer to have phones in the office vs. using the softphone client application, see below for the wide variety of options we can provide as part of your solution.
Poly Edge E220
- 2.8″ LCD
- 4-line keys (16 paginated)
- 2 x GigE PoE
- 1 USB-C Port
- Bluetooth 5
Poly Edge E350
- 3.5″ LCD
- 8-line keys (32 paginated)
- 2 x GigE PoE
- 1 USB-C Port
- Bluetooth 5
- Wi-Fi (802.11AC)
Poly Edge E450
- 3.5″ & 2.4″ LCD
- 8 + 6-line keys (32 + 12 paginated)
- Supports 1 EM
- 2 x GigE PoE
- 1 USB-C Port
- Bluetooth 5
- Wi-Fi (802.11AC)
Poly C60
- Conference room phone
- Up to 20-ft microphone range
- 5″ Color LCD Touchscreen
- Two-port gigabit Ethernet switch
- Wi-Fi connectivity
- USB and Bluetooth-enabled
Poly Rove 30 and B2 Base
- Drop proof (up to 6.6 ft. / 2 m.)
- Dust tight and Water resistant (IP65 rated)
- Four dedicated line keys
- High Level DECT™ Security
- Excellent call quality, even in noisy environments
- Poly phone user guides and Quick Start Guides are available in our Voice Support section
- Contact us for additional equipment offerings or questions regarding software-enabled features and capabilities
