How to choose an internet provider

With so many types of internet connections, it can be difficult to figure out which one is right for your specific situation. Each type offers their own benefits and drawbacks, depending on where you live and what you need. Let’s break down the most common types of internet connections—DSL, cable and fiber internet, satellite and 5G—so you can make an informed choice that best fits your lifestyle.

Digital Subscriber Line (DSL) is an internet technology that uses copper telephone lines to transmit data and traffic. While DSL provides speeds comparable to cable internet, it lacks the symmetrical or Gigabit speeds offered by fiber internet. DSL download speeds range from 1 Mbps to 7 Mbps, while the average upload speed is 1.5 Mbps.

DSL is widely accessible in urban and rural regions as it leverages the existing telephone infrastructure. Nonetheless, its speeds vary based on the distance between the user’s location and the central office, with users farther away from the central office experiencing slower speeds.

Cable internet transmits data via coaxial cables. This technology, which has proven to be effective for television companies, allows for broad coverage of cable internet services due to pre-existing and country-wide cable infrastructure.

However, it is susceptible to interference from other electronic devices, attenuation, (the loss of signal strength in networking cables or connections) and damage from unfavorable weather events.

Finally, cable internet is asymmetric, providing faster download speeds than upload speeds. It offers faster download speeds to prioritize the needs of typical internet users. Users tend to download more data than upload data (sending emails, uploading photos or making video calls).

A fiber internet connection uses fiber optic cables that transmit data faster as light pulses instead of electrical signals. The technology uses ultra-thin glass strands, which are more efficient for transmitting data as they are less susceptible to signal interference due to temperature changes, contact with water, unfavorable weather events or long distances.

Fiber internet offers significantly faster upload and download speeds than other internet technologies, as well as symmetrical speeds in some areas. The high-speed performance enables users to seamlessly stream high-quality video and audio, download/upload large data files and engage in bandwidth-intensive activities like online gaming and video conferencing.

Satellite internet is a good alternative for users in remote or rural areas to access the internet where other high-speed internet options like fiber, cable, 5G internet and DSL are unavailable.

Satellite internet is slower than fiber and cable, with speeds ranging from 25 Mbps to 150 Mbps. While satellite internet speeds have increased over time, they can be affected by factors like adverse weather conditions, higher latency and data caps imposed by the service providers.

Fixed wireless internet, or 5G home internet, promises fast speeds, with providers offering up to 300 Mbps. However, 5G does not offer uniform speeds since various factors can influence its actual performance, including network congestion, proximity to 5G towers, physical obstacles and signal quality.

These variables can cause delays and interference that limit data transmission, making your internet slower. Most service providers offer self-installation kits for 5G home internet, so you will need to set it up on your own. 5G home internet coverage is limited to select urban and suburban regions as its infrastructure is still in its early stages. It’s largely unavailable in rural areas.

The speed of your internet connection can significantly impact your online activities. If you want to check your existing internet speed, try running a speed test to find your internet speed. By doing so, you’ll know if you’re using a good WiFi provider.

Let’s review how much bandwidth you may need in order to access some of the most popular activities online.

• • Browsing and emailing: Basic activities like browsing websites and checking emails require minimal speed, generally around 10 Mbps.
  • Streaming: To watch videos, especially in HD or 4K, you need higher speeds to avoid buffering and ensure good quality. 4K streaming needs at least 25 Mbps.
  • Online gaming: Gaming demands high speeds and low latency for a smooth experience. At least 150 Mbps per person, per device is recommended.
  • Remote work: Activities like video conferencing and using cloud-based applications require consistent and reliable speeds, generally 200+ Mbps, with good upload speeds and low latency.

Choosing the right internet plan involves understanding the pricing models, comparing different packages and being aware of potential hidden fees. Here’s a guide to help you navigate the packages you might see while searching for an internet services provider.

• • Monthly plans: Most internet providers offer monthly plans that provide flexibility without long-term commitments. These plans typically come in various speed tiers to match different usage needs. For example, basic speeds suitable for light browsing to high-speed plans for heavy streaming and gaming.
  • Contract vs. no contract: Some plans usually offer lower monthly rates or additional perks in exchange for committing to a longer-term contract, typically ranging from one to two years. On the flipside, no contract plans offer greater flexibility, allowing you to cancel anytime without facing early termination fees. However, they may come at a higher monthly cost compared to contract plans.

• • Evaluate your usage needs: Assess your internet usage. For example, casual browsing and emailing require less speed compared to streaming 4K videos or online gaming. Find a provider that offers a range of speeds to accommodate different needs and choose a plan that matches your usage.
  • Consider promotional offers: Many providers offer introductory rates for new customers, which can significantly reduce costs for the initial months. Always check the duration of these promotions and the regular rates post-promotion.
  • Check for bundles: Bundling internet with TV and phone services can offer additional savings. Astound, for instance, provides bundle deals that include internet, mobile, and TV services, often at a lower combined cost than purchasing each service separately.

• • Installation fees: Some providers charge for the initial installation of the service.
  • Equipment rental fees: Monthly charges for renting modems and routers can add up. Astound offers options to either rent or bring your own equipment.
  • Data overage fees: Some plans have data caps and exceeding these limits can result in additional charges. Astound offers unlimited data plans.
  • Early termination fees: If you opt for a contract plan, be aware of the early termination fees that apply if you cancel before the contract period ends.
  • Service fees and surcharges: Additional charges such as service fees, regulatory surcharges and taxes can increase your monthly bill. Make sure you understand all the extra costs that will appear on your bill.

When selecting your ISP, be sure to thoroughly read through the terms of any promotional offers, consider the long-term costs and be aware of any potential hidden fees like installation charges, data overage fees and early termination fees.

Taking these steps will help you avoid unexpected costs and ensure you get the best value from your internet service provider.

To evaluate the reliability of your network, consider the following steps:

• 1. Monitor uptime: Uptime is the percentage of time your network is operational. Aim for an uptime of at least 99.9%, the industry standard for reliability.
  2. Check latency: Latency measures the delay between sending a request and receiving a response. Lower latency means a more responsive network, which is crucial for activities like gaming and video conferencing.
  3. Measure speeds: Use internet speed testing tools to check your upload and download speeds and compare them with your ISP’s promised speeds.
  4. Track packet loss: Packet loss occurs when data packets fail to reach their destination. High packet loss can cause interruptions. Monitor this metric using network monitoring tools.
  5. Evaluate jitter: Jitter refers to the variability in packet arrival times, which can affect real-time applications like VoIP and streaming.
  6. Read reviews and ask for feedback: Customer reviews and feedback from local users can provide insights into your ISP’s reliability.
  7. Optimizing your internet: Invest time into learning how to maximize your internet speed using your WiFi router and modem.

If you want even more out of your ISP and internet connection, look into internet service providers which offer additional security features like antivirus software and virtual private networks (VPNs) which can play a vital role in protecting your personal information and ensure safe browsing.

• • Protection against malware: Antivirus software protects your devices from various types of malware, including viruses, ransomware and spyware. These threats can compromise your data, steal personal information and disrupt your system’s performance.
  • Real-time scanning: Modern antivirus programs offer real-time scanning, which continuously monitors your device for potential threats, ensuring immediate action can be taken to prevent infections.
  • Phishing protection: Antivirus software often includes features to detect and block phishing attempts, protecting you from malicious websites that aim to steal sensitive information like login credentials and financial details.

• • Enhanced privacy: VPNs encrypt your internet connection, making it difficult for hackers and third-parties to intercept and view your online activities.
  • Anonymity: By masking your IP address, VPNs provide a layer of anonymity, preventing websites and advertisers from tracking your browsing habits and targeting you with personalized ads.

Additionally, many types of ISP providers offer other services that can enhance your digital lifestyle. These extra services not only add value to your internet plan but also provide convenience and improved connectivity.

• • Bundled offers: Some ISPs include subscriptions to popular streaming platforms like Netflix, Hulu, or Prime Video as part of their internet packages. This can save you money and streamline your billing by combining services.
  • Exclusive content: Providers may offer access to exclusive content or additional features on streaming services, enhancing your entertainment options.

• • Smart home devices: Some ISPs integrate with smart home devices, allowing you to manage your home security, lighting and other connected devices through a unified platform.
  • Voice Control: Many providers offer compatibility with voice assistants like TiVo, enabling hands-free control of your smart home ecosystem.

To make an informed decision on choosing an internet provider, consider factors like speed and bandwidth, cost, availability, reliability, customer service, contract terms or any additional features.

Start by assessing your internet needs, which can vary from casual browsing to intense online gaming or remote work. It’s essential to understand your household’s usage patterns and the number of devices that will be connected to ensure you select a plan that meets your requirements.

By taking these steps and considering all these factors, you can find an internet service provider that meets your needs, provides reliable performance and offers excellent customer support.