Equipment Return Form

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FedEx shipping label

Astound appreciates your efforts to return our equipment. Please fill in the information below to obtain a pre-paid FedEx shipping label. If you have multiple packages, you will need to repeat this process to obtain additional labels. Please note your tracking number for your records.

Use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. Affix the FedEx label to your package and drop the equipment off at any FedEx service center: Click Here For Locations.

If you have questions regarding your return, please call 1-800-427-8686. Thanks for being an Astound customer.

Customer name*

Address*

City*

State/Territory*

Zip*

E-Mail Address*

Phone*

In what region did you have service?* Show All Regions

Account Number*

Your Account Number can be found on your bill statement.

Label Delivery Method*

Select to view & print the label immediately, have it e-mailed to you to print at home, or have it emailed to a mobile device to print at a FedEx office.

Comments * information

Important Field * information

Missing cords, remotes and/or damaged equipment may be charged to your account. Additional services provided by FedEx such as charges for boxes, packing and or home pickup, are the responsibility of the customer. Your account may be charged for each piece of unreturned equipment. The charge will vary depending upon the make/model. Once the undamaged equipment is received by Astound, the charges to your account, if billed, will be reversed.

Disclaimers

Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.

Equipment return form