Stormwatch
Astound Broadband is here for you
Prepare. Plan. Stay Informed.
When major weather events threaten our area, we take extra measures to deploy a variety of technical resources: generators, fuel, extra fiber-optic cable and specialized tools to strategic locations near the potential path of the storm, so we can respond immediately to any interruptions.
Helpful Tips
Before the Storm
- Be prepared and have an emergency plan in place. If you don’t have a plan and need help making one, visit www.ready.gov
- Keep your Astound Broadband account information and our contact phone numbers handy. Contact us for more information.
- Stay informed by listening to radio and TV bulletins and by reading our website updates.
- Report any low-hanging cable lines before a storm.
Helpful Resources
- Ready.gov
- FEMA
- National Weather Service
- The Weather Channel
- American Red Cross
- US Department of Health and Human Services, Public Health Emergency
These organizations are not affiliated with Astound Broadband in any way.
Power outages are possible
Should you lose power to your home, cable and Internet services cannot be restored until electrical power from your local power company is back up and running. We will be monitoring this event closely to manage your service needs during this event.
Your safety and the safety of our team members are important to Astound Broadbrand. Please follow any travel and weather advisories.
Please be aware of your surroundings and do not touch any down lines and wires.
When to contact us
| YOUR SITUATION | DO YOU NEED TO CONTACT US? |
|---|---|
| You do not have electrical power at your home. | NO. Your home TV, High Speed Internet and Voice services depend on electrical power. |
| You have electrical power at home and no one in your neighborhood has TV, Internet or Voice services. | NO. We are already aware of and working to restore services. |
| Power has been restored, but your services have not come back online. | Try rebooting your modem. If services are still not restored, the network may be affected by storm damage or power outages that affect one of our hubs. Please contact us. |
| You have electrical power, but your service(s) are not working and others with Astound services are. | YES. Restoring your services may require additional technical support. Please contact us. |
| Power is restored and some of your services are working, but not others. | YES. We need to troubleshoot the issue. Please contact us. |
| The cable line that connects directly to your home (the service drop) is on the ground or damaged. | YES. To restore your service, the service drop must be repaired. Please contact us. |
|
YOUR SITUATION
You do not have electrical power at your home. |
DO YOU NEED TO CONTACT US?
NO. Your home TV, High Speed Internet and Voice services depend on electrical power. |
|
YOUR SITUATION
You have electrical power at home and no one in your neighborhood has TV, Internet or Voice services. |
DO YOU NEED TO CONTACT US?
NO. We are already aware of and working to restore services. |
|
YOUR SITUATION
Power has been restored, but your services have not come back online. |
DO YOU NEED TO CONTACT US?
Try rebooting your modem. If services are still not restored, the network may be affected by storm damage or power outages that affect one of our hubs. Please contact us. |
|
YOUR SITUATION
You have electrical power, but your service(s) are not working and others with Astound services are. |
DO YOU NEED TO CONTACT US?
YES. Restoring your services may require additional technical support. Please contact us. |
|
YOUR SITUATION
Power is restored and some of your services are working, but not others. |
DO YOU NEED TO CONTACT US?
YES. We need to troubleshoot the issue. Please contact us. |
|
YOUR SITUATION
The cable line that connects directly to your home (the service drop) is on the ground or damaged. |
DO YOU NEED TO CONTACT US?
YES. To restore your service, the service drop must be repaired. Please contact us. |
Frequently Asked Questions
I have TV service but it goes in and out and the picture quality is not as good as usual.
Temporary fluctuations in your cable service may occur throughout the restoration period. You may experience a brief disruption to your cable services or degradation of picture quality as commercial power continues to be restored throughout the area.
I do not currently have electrical power and am experiencing a disruption to my TV, Internet or Phone services. Should I contact Astound Broadband to schedule a service call?
If electrical power has not been restored to your home, cable services cannot yet be restored. Please wait to contact us until commercial power at your home has been restored.
My power is back on. Why don't I have internet or TV yet?
Power and internet plants and lines are different systems. In some cases, a major storm may cause damage to our network, lines or fiber. When it is safe and accessible for our crews, we actively repair damage to our network from fallen trees and other storm-related issues. There may also be some pockets that are currently inaccessible due to unsafe conditions. In these areas, we work closely with local authorities to access damaged areas as soon as it is safe to do so.
My neighbor has TV, Internet or Phone services, but I am experiencing a service disruption.
If you have electrical power at your home, but no TV, Internet or Phone service, please contact us. Please wait to contact us until commercial power has been restored to your home.
*Internet speeds may vary & are not guaranteed. Certain equipment may be required to reach advertised speeds. DOCSIS 3.1 modem with 2.5GE physical LAN port is required for 1 Gigabit speeds and higher. See astound.com/yourspeed for why speeds may vary. To view Astound’s FCC Network Management Disclosure see astound.com/policies-disclaimers. Modem required for Internet service. No contract required. Subject to availability. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures.
Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.