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When should I switch phone carriers?

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Whether you’re frustrated by inconsistent coverage, seeking a better deal or simply curious about other options, switching your phone carrier can provide significant benefits, such as improved coverage, lower monthly bills and better services.

This article explores the key reasons you may want to switch mobile service providers, what to evaluate before switching and how to choose an ideal replacement for cost savings and improved network coverage and performance.

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Common reasons for switching carriers

You might opt to switch mobile service providers for several compelling reasons. Let’s explore some of the common factors.

Cost savings

One of the main reasons to switch mobile carriers is to lower your cell phone bill. You may be currently locked into a phone plan that no longer fits your budget or usage pattern.

As competition in the cellular network service market increases, carriers frequently offer appealing deals and services to attract new customers. Switching carriers can offer an opportunity to take advantage of promotional offers, discounted plans and features that better match your actual usage, resulting in lower monthly costs

Better coverage

The quality of your mobile network’s coverage depends on your area. If you often experience dropped calls, poor call quality or slow mobile data speeds, switching to a phone carrier with robust infrastructure in your region is a viable option.

Check network coverage maps online and ask friends or colleagues about their experiences with various providers in your area to ensure you make an informed choice

Improved customer service

Poor customer service issues can be a significant source of agitation, driving customers to leave their current carrier. If you often experience lengthy hold times or ineffective customer service with your current provider, switching to a provider with excellent customer care can vastly improve your satisfaction and promptly address all your concerns.

Access to the latest phone models and plans

Mobile wireless companies often negotiate deals with phone manufacturers and include the option to buy a new phone in their plans. Switching to a different provider enables you to upgrade your cell phone by providing you with access to the latest phone models or obtain better financing options.

Network & Coverage

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Our mobile service runs on a nationwide network with 5G service in all 50 states giving you reliable nationwide coverage you can count on.

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Signs it's time to switch carriers

Are you often frustrated by your present service provider? Here are some indicators that might suggest it’s time to explore your options.

Frequent dropped calls

Frequently dropped calls indicate your current network provider has poor coverage in your area. Dropped calls are frustrating, especially if you lose a connection mid-conversation, prompting you to step outside or move to specific spots to maintain a call. Switching to a carrier with stronger network coverage can resolve this issue.

High monthly costs

Your average cell phone bill should not break the bank. However, if you find yourself frequently going over your data allowance and incurring overcharge fees or if you pay for certain services you don’t use, it may be time to look for a better deal from another cellular company. Take advantage of the frequent cell phone plan promotions and discounts other carriers advertise.

Poor customer support

Another sign it’s time to switch to a different carrier is when you experience ineffective customer service. If you struggle to deal with customer service from your current carrier or are trying to negotiate problems that are not being addressed, try switching to a carrier that boasts professional customer service.

Outdated phone models

It may be time to switch carriers if you want to upgrade your mobile phone, yet your current carrier does not provide mobile phone plans that include the newest phone models or if your upgrade options are limited.

Slow data speeds

If you experience constant sluggish mobile data performance, such as delays when browsing websites or buffering videos when streaming, then consider switching carriers. Many providers now offer 5G or enhanced 4G LTE connectivity, providing significantly improved mobile speeds and better connectivity.

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Evaluating your current phone carrier

Step back and thoroughly evaluate your current carrier’s plan before switching. Assessing your mobile service provider will help you determine whether switching is necessary and provide a baseline when comparing options.

Here’s what to consider:

Assessment of coverage and network performance

You should assess your carrier’s network coverage and quality in your location. Have you faced problems with dropped calls, weak signals or slow data speeds? If yes, it may be time to switch carriers.

Analysis of monthly costs and fees

Pay attention to your monthly bills over the past year. Note any rising costs or additional fees for services you don’t use. Look out for any promotions your current carrier offers and compare them with competitors’ offers.

Occasionally carriers update their cell phone plans with better terms or prices, which could result in a discussion with your current provider about moving to a more cost-effective plan or making a complete switch.

Customer service experience

Reflect on your interactions with your carrier’s customer support staff. Are the wait times reasonable? Are the staff and official representatives well-informed and friendly? Think about how quickly they resolved your issues.

If you consistently face frustrating experiences when talking to customer service, it may be worth exploring other carriers known for friendly and helpful customer support.

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How to choose a new phone carrier

Examining the factors below can help you decide on a new carrier that meets your needs and enhances your mobile experience.

Compare carrier plans

Thoroughly research and compare various mobile carrier plans before selecting a new carrier. Consider the data allowances offered, the talking time and messaging rates and any hidden fees. Furthermore, consider the prices of services like family plans, prepaid or postpaid and the ease of changing plans if you adjust your preferences.

Take the time to calculate the whole cost over the contract term, not just the monthly fees. Some providers provide lower initial costs but higher overall prices.

Learn more: Mobile savings calculator

Evaluate network coverage

Network coverage is paramount. Assess the network coverage of different carriers, especially in areas where you spend most of your time. Check out the network coverage maps of various service providers and analyze user reviews online to get an insight into a carrier’s network reliability.

Consider additional features and perks

While network coverage and the cost of cell phone plans are crucial, consider these extra services that mobile carriers include in their plans:

    • Bundled services, like subscriptions to streaming services
    • International roaming rates
    • Special deals on phone upgrades
    • Family plans
    • Customer loyalty and reward programs

After carefully weighing the additional benefits, you can choose a carrier that offers the best combination of network coverage, extra perks and pricing for your specific needs.

Before switching, don’t hesitate to ask carriers comprehensive questions about their plans and services.

Conclusion

Choosing to switch phone carriers comes from experiencing unsatisfactory service and the potential for better offers elsewhere. Some reasons for switching include cost savings, better network coverage and improved customer support. If you experience frequent dropped calls, slow data speeds and high monthly bills, it may be time to make a change.
 
Before switching, you should comprehensively analyze your current carrier’s coverage, costs and service quality.
 
Compare different carriers’ plans, network coverage and additional services that fit your preferences. While changing carriers may seem daunting, the goal is to ensure you get the best possible deal for your cellular needs and budget.

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Frequently asked questions

No, you can transfer your phone number when switching carriers to Astound Mobile. The process is known as porting your number. Contact your new carrier to initiate the transfer.

The time it takes to switch phone carriers can vary, but it can take a few minutes or up to 24 hours to complete.

Switching phone carriers can involve some fees:

    • Early Termination Fee (ETF) if you are still under contract with your current carrier.
    • Phone payment balance if you are still making phone payments.
    • Porting fees in case your current phone number has outstanding balances.
    • New carrier activation fee.

Yes, but your current carrier may charge an early termination fee if you end your contract early.

The old SIM card is deactivated and disconnected from your phone number when you switch to a new service provider. You can safely discard it as e-waste or recycle it if you wish.

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Disclaimers

*Internet speeds may vary & are not guaranteed. Certain equipment may be required to reach advertised speeds. DOCSIS 3.1 modem with 2.5GE physical LAN port is required for 1 Gigabit speeds and higher. See astound.com/yourspeed for why speeds may vary. To view Astound’s FCC Network Management Disclosure see astound.com/policies-disclaimers. Modem required for Internet service. No contract required. Subject to availability. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures.

Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.

While we have made every attempt to ensure that the information contained in this site has been obtained from reliable sources, Astound Broadband is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information in this site is provided “as is”, with no guarantee of completeness, accuracy, timeliness and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Certain links in this site connect to other websites maintained by third parties over whom Astound Broadband has no control. Astound Broadband makes no representations as to the accuracy or any other aspect of information contained in other websites.

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