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Text messaging terms and conditions

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  3. Text Messaging Terms and Conditions

  1. When you opt-in to the service, we will send you an SMS message to confirm your signup.

  2. Sign up to receive Appointment, Billing and Account Security reminders and notifications.

  3. You can cancel the SMS service at any time. Just reply by texting “STOP”. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

  4. If at any time you forget what keywords are supported, just reply by texting “HELP”. After you send the SMS message “HELP” to us, we will respond with information on how to unsubscribe from our service as well as provide a phone number for additional assistance.

  5. We are able to deliver messages to the following mobile phone carriers: Major carriers: Astound Broadband, AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless). ***Carriers are not liable for delayed or undelivered messages***

  6. As always, message and data rates may apply for any messages sent to you from us and to us from you.

  7. You may receive reoccurring messages and message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For any additional questions please call 1.800.427.8686.

  8. If you have any questions regarding privacy, please read our privacy policy: https://www.astound.com/policies-disclaimers/privacy-policy/

Disclaimers

Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.