We’ve been working with our programming partners to secure refunds for sports costs wherever possible. If a regional or sports network in your market refunds us, then we’ll pass 100% of what we receive onto customers as a courtesy one-time adjustment.

This courtesy one-time adjustment is available to customers in the markets where our programming partners have provided adjustments to Astound. You may be eligible if you are in a market where the regional or sports network costs are refunded to Astound.

We will be notifying customers via email and in their billing statements if they’re eligible for a refund for games missed during the COVID-19 pandemic, and they are in a market where a refund was provided to Astound.

The amount of the adjustment will vary depending upon the market, the applicable programming partner and the relevant adjustment period.

We are committed to providing our customers adjustments of 100% of what we receive from our programming partners – now or in the future. We have received credits from some regional or sports networks, in certain markets, for MLB and/or NBA games not played during the pandemic. We are applying those credits to eligible customers in those markets now. If and when we receive adjustments from other programming partners for other sports or in additional markets, we will pass through 100% of what we receive to our customers.

Astound is receiving rebates from several programming partners for providing a reduced number of live sporting events due to COVID-19. Astound is passing the rebates on to Astound customers as a one-time bill credit.

A Programming Partner or Regional Sports Network (RSN) is a cable TV channel that broadcasts professional and collegiate sports programming to a local market.

Refunds will be provided only in markets where a refund was provided to us. If we received a refund for your market, the credit will appear in the One Time Charges & Adjustment section of the bill.