Report spam, fraud and email abuse
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Reporting email abuse
Please use the form below to submit spam, fraud and other email abuse complaints.
In order for our Abuse Team to process the complaint, we require the full email headers to be included (the information that travels with every email containing details about the sender, route and receiver).
Note: Astound does not rent, sell or in any way give our customers’ email addresses to third-party companies. An email spammer typically buys lists of email addresses from a list broker, who compiles it by harvesting addresses from the internet. If your email address appears in a newsgroup posting, on a website, in a chat room or in an online service’s membership directory, it may find its way onto these lists.
How to get your correct header information
Header information is easy to find, follow the steps that apply to your email:
- In Outlook, right click on the email and select “Options.” Select all the text in the “Internet headers” field.
- In Windows Mail, right click the email message and choose “Properties”. Select the “Details” tab on the pop up window. Click the “Message Source” button to obtain the headers of the message.
- In Mac Mail, go to the “View” menu, then “Message” and select “Long Headers”.
- In our Webmail program, click on the “Full Headers” symbol on the right-hand side next to the “From” line of the email.
Email abuse report form
Quick links
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