Let Customers Reach You Anytime, Anywhere
Cloud-based contact center solutions support high-quality customer experiences, a flexible workforce and reliable service around the clock.
Optimize your contact center performance with our innovative Cloud Contact Center platform. Benefit from flexible, seamless, all-access Customer Experience (CX) features, ensuring your customers can reach you anytime, anywhere, through their preferred channels. With full-featured, built-in omnichannel availability, customers decide when, where and how to conduct business with your team, 24/7.
On-demand support
An integrated cloud contact center eliminates customer frustrations. Service agents can use voice, social media, instant messaging and video to resolve customer problems.
Call center performance
Our Evaluator tool enhances your call center’s quality and efficiency, enabling supervisors to review, score and provide feedback on agent-customer interactions.
Maximum efficiency
Optimize your workforce and balance staff resources with Schedule Manager, customizable Interactive Voice Response (IVR) systems and self-service applications to direct customers to the right agent seamlessly.
An invested partner
Astound is a partner committed to your success. Our commitment is backed by 24/7/365 local, U.S.-based support to help you troubleshoot any issues quickly.
CASE STUDY
Circuit Solution Success Story
Energizing sales and service
Astound connected Circuit Solution to a 1G fiber optic line right across the street and equipped the company with a new Business Class Internet (BCI), Wi‑Fi and voice bundle.
Related Products
Voice Solutions
With our voice connectivity platform, you get a range of services, including Unified Communications as a Service (UCaaS), cloud-based phone systems, PRI/SIP trunking, Microsoft Teams routing and traditional business line services. Our robust TDM network offers the scale, quality and security of a Tier 1 TDM infrastructure with no service degradation. Plus, enjoy substantial savings as our telephony runs on our dedicated fiber-optic network, seamlessly connecting to the Public Switched Telephone Network (PSTN).
Hosted Voice
Our Hosted Voice is a scalable, dependable and easy-to-manage cloud-based, Voice-over-IP (VoIP) solution designed for professional communications needs. You can choose from three business voice calling plans that cater to distinct user types and specific applications. Enhance communication with advanced features like call routing, conferencing and voicemail to email, all while reducing the complexity and costs of traditional phone systems.
PRI and SIP Trunking
Our fiber optic voice solutions include our Primary Rate Interface (PRI) and Session Initiation Protocol (SIP) Trunking systems. PRI delivers 24 channels directly to your premises by way of a T1 interface with digital technology, a PBX-supported standard and two-way trunks including Caller ID notifications at a low cost. SIP Trunking allows your business network to utilize unused bandwidth, maximize existing investments, consolidate resources and increase voice traffic.