Become the Company Your Customers Want it to Be

Successful organizations embrace change. They are constantly reevaluating systems, workflows and personnel skills for improvement to keep their business at the leading edge. The reward is continued prosperity for the organization and fulfilling careers for IT personnel.

But even the most forward thinking companies face challenges when implementing technologies that change the status quo.

In order to become the company your customers want it to be — one that gains trust and loyalty to keep customers coming back — change must be embraced at all levels.

Learn tips and strategies to implement technology adoption within your business.

There are technology adoption challenges and mindsets that must be changed from “we can’t do this,” to “how can we do this?”

We hosted several workshops throughout the country speaking to CIOs about the challenges they face when it comes to technology adoption. We also went one step further, asking them for some of the solutions they have tried.

We share these findings with you in hopes their experiences can help you better navigate change in your organization.

 

The culture of a company can discourage stakeholders from taking risks and inhibit employees from leaving their comfort zones.

These types of challenges lead employees to question the value of a project, causing them to actively resist changing their familiar process.

Perhaps the biggest inhibitor of innovation and creativity in a corporate environment is fear of failure. Employees may worry they don’t have the skills needed to do the job, or that if they do it wrong they will get dinged on their performance review. Maybe they think their ideas will be ridiculed, or feel they are too low on the totem pole to be taken seriously. They are afraid of being embarrassed, so they clam up rather than speak up.
 
All of these fears stifle change. As a team leader, what should you do?

One recommendation that came through loud and clear at the CIO workshops: build trust through regularly scheduled team workflow meetings. Develop a nurturing atmosphere in which all team members feel comfortable expressing new ideas and views without repercussions or ridicule.

Enable employees to ask each other for help to master a new skill without embarrassment. Eliminate fear of failure by giving team members the confidence to speak up.

Because you never know where the next great idea or process innovation is going to come from.
 
There are many other obstacles that could get in the way of a successful digital transformation depending upon the culture of your organization and the attitudes of stakeholders and employees toward technology, everything from a lack of trust to unconvincing ROI arguments to siloed thinking.

To learn more about the pressing challenges that digital enterprises must overcome, as well as actions you can take to meet these challenges head-on, we invite you to download our white paper, Overcoming Corporate Challenges To Technology Adoption.

The white paper is a summation of topics covered during our series of workshops on technology adoption, moderated by a leading enterprise IT consultant. In it you’ll find tips and techniques from CIOs just like you that will help smooth your company’s digital transformation journey.