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Case Study

Maximizing Productivity

Discover how we provided internet and voice solutions to NWIRC to support entrepreneurs and inventors in their community.

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NWIRC case study - a team of entrepreneurs in a shared workspace collaborates on a new business idea

Northwest Innovation Research Center Success Story

The Northwest Innovation Research Center (NWIRC) is an organization that works with entrepreneurs and inventors in Northwest Washington to identify the strategy, tools and community resources needed to bring their products and business ideas to life. With a large number of entrepreneurs relying on the Center to get connected and stay connected, NWIRC needed a secure, high capacity, high-speed Internet solution.
 
Learn how Astound helped their entrepreneurs get connected faster and stay connected reliably over multiple locations, using Astound’s high-speed, fiber-rich network.
 

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The Challenges

  • NWIRC was opening a new, larger location that would house an incubation space known as TheLab.
  • TheLab needed a secure, high capacity, high-speed internet solution.
  • NWIRC required a robust and reliable phone system to integrate communications across multiple offices.
  • NWIRC has no IT staff, so ongoing consultation and quick customer service would be critical.

The Solution

  • Fast, high-speed Internet delivered over Astound’s reliable, fiber-rich network.
  • Astound’s cost-effective Hosted Voice solution to support NWIRC’s multiple locations.
  • 24/7 US Based local support and highly responsive customer service.

The Results:

  • Maximized productivity and speed for the many lab participants.
  • More effective communication over a reliable phone solution at a reasonable cost.

Partnering to Solve Your Complexities

Astound Business meets you where you are and how you want to communicate. We're focused on taking out friction points and delivering solutions that scale.

Listening & Discovery

Understanding the key issues that need to be solved is first, we won’t sell you a fixed set of products. We listen and provide a diversity of connectivity solutions aligned to your specific business. Up front, our experts learn how your business works, to uncover how things could be done differently to find efficiencies and new profit centers. Getting the pulse of our clients, then right-fitting solutions and delivering on time is how we operate.

Solution Planning & Design

Meeting your needs where you are, technical experts provide unique solutions by creating a project plan that covers scope, timing, cost and execution. A dedicated account team aligns to design a custom network that delivers secure connectivity. From kick-off to site survey to construction and integration — your account manager and solutions engineering team provides comprehensive project management.

Implementation

You’ll receive end-to-end build management from a dedicated account manager and an implementation driven by local experts. We are never bureaucratic. We respect your time, while handling all the details. We offer flexibility in infrastructure and expansion, where others can’t, through dark fiber delivery.

Monitoring & Maintenance

Focused on your connectivity, we care about our own network and are not overextended. Experienced staff are monitoring the infrastructure around the clock to deliver stability, while adhering to SLA metrics. We pick up the phone immediately. Astound’s organizational structure is set up for superior response & support.

Let’s discuss your connectivity needs.

Get your business connected with ultra-fast, reliable, and secure internet on our fiber network.

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Disclaimers

Not all services, speeds and product features are available in all areas. Taxes & fees apply to all services and are subject to change. All services a governed by Astound Business Solutions Terms and Conditions. Other restrictions may apply. Internet speeds may vary & are not guaranteed. Certain equipment may be required to reach advertised speeds. DOCSIS 3.1 modem with 2.5GE physical LAN port is required for 1 Gigabit speeds and higher. Learn more on why speeds may vary. To view Astound’s FCC Network Management Disclosure see below. Modem required for Internet service. Wi-Fi Security provided by eero. ±Astound Internet is powered by fiber and connected to the premises via coaxial connection or fiber, where available. Delivery methods may vary by area.

TV rates are not promotional and are subject to change. Availability of channels, packages, TV tiers and other offerings may vary by location and is subject to change. Any additional services (such as equipment, add-on channels and other tiers of service) are subject to additional charge & regular increases. Minimum internet speed of 250 Mbps is required for Business TV service. Programming subject to change; availability may differ by location; certain on demand, events and pay-per-view titles are available an addt’l cost. High definition may not be available in all markets. Refer to your on-screen guide for details.

Available phone services may vary based on market and location. Additional charges apply to new or moved phone jacks and may apply to additional cable jacks as well as custom or non-standard installation work. Other restrictions may apply. Read phone equipment and battery backup details. CA/OR RESIDENTS: pricing for phone does not include 2% Regulatory Administration Fee.

New business customers only, and other restrictions apply. Customer consents to texts, emails & calls by Astound for purposes relating to customer’s account. All services are governed by the Astound Small Business Services Subscriber Agreement.

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