Ascend Unified Communications
Drive Productivity and Efficiency with Unified Communications
A sophisticated UC platform for all your business communication needs.
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Integrated Communication Tools for Modern Business
Ascend UC is a fully integrated Unified Communications and collaboration platform that combines a Cloud-PBX phone system, video conferencing, chat, screen sharing, file management and more into a seamless CX.
Simplified management
Eliminate the frustrations of communicating with multiple providers. Enjoy streamlined management with a single point of contact for any issue related to unified communications. Add or remove services, support users and assess usage from an integrated dashboard that’s available 24/7.
Cost-effective communications
Opting for our all-in-one vendor solution with user-friendly provisioning, monitoring and control eliminates hidden soft costs. Our per-seat licensing model, free from maintenance contracts, provides more favorable hard costs per user. Capture the benefits of bundling your business communications into a unified solution.
Feature-rich technology that’s future-focused
Cutting costs doesn’t mean sacrificing features. Leverage video conferencing, voice communications, messaging and collaboration apps to keep employees connected on the go for the latest in connectivity and collaboration. Easily scale up or down based on shifting needs, while staying on the cutting-edge of the communications tools that a productive business environment demands.
A partner invested in your growth
With Astound’s Unified Communications, you benefit from an award-winning expert partner that listens to your needs, goals and challenges, then designs a unique UcaaS solution to accelerate your business growth. Our commitment is backed by 24/7/365 local, U.S.-based support to help you troubleshoot any issues and get your focus back on communicating with colleagues and customers.
Ascend empowers organizations with a full suite of advanced features and seamless integration of voice, video conferencing, chat, contact center, and more, delivered through one highly reliable and secure platform.
- Simplified customer onboarding, account management, and control
- Scalability: Easily scales with the growth of business
- Cost Savings: No need for expensive equipment purchases and maintenance
- Ease of Use: Web Management portals provide access from anywhere
- Meetings, Team Chat, Presence, Individual and Group SMS/MMS, File Collaboration, Archiving, Call Recording, Webfax (two-way), Mobile apps for Android & iPhone, Desktop apps for Windows or MAC
- AI technology
- Integrations with Microsoft, Google, Salesforce, and other business applications
- Ascend Integration for Microsoft Teams
- Call Reporting, Analytics, and Archiving
- Broader Support for BYOD VoIP Hardware
Partnering to Solve Your Complexities
Astound Business meets you where you are and how you want to communicate. We're focused on taking out friction points and delivering solutions that scale.
Listening & Discovery
Understanding the key issues that need to be solved is first, we won’t sell you a fixed set of products. We listen and provide a diversity of connectivity solutions aligned to your specific business. Up front, our experts learn how your business works, to uncover how things could be done differently to find efficiencies and new profit centers. Getting the pulse of our clients, then right-fitting solutions and delivering on time is how we operate.
Solution Planning & Design
Meeting your needs where you are, technical experts provide unique solutions by creating a project plan that covers scope, timing, cost and execution. A dedicated account team aligns to design a custom network that delivers secure connectivity. From kick-off to site survey to construction and integration — your account manager and solutions engineering team provides comprehensive project management.
Implementation
You’ll receive end-to-end build management from a dedicated account manager and an implementation driven by local experts. We are never bureaucratic. We respect your time, while handling all the details. We offer flexibility in infrastructure and expansion, where others can’t, through dark fiber delivery.
Monitoring & Maintenance
Focused on your connectivity, we care about our own network and are not overextended. Experienced staff are monitoring the infrastructure around the clock to deliver stability, while adhering to SLA metrics. We pick up the phone immediately. Astound’s organizational structure is set up for superior response & support.
Ascend UC is Our World-Class UCaaS Solution
Ascend empowers organizations with a full suite of advanced features and seamless integration of voice, video conferencing, chat, contact center and more, delivered through one highly reliable and secure platform.
Essentials For the Standard Business User |
Pro For the Collaborative Business User |
Enterprise For the Power User |
---|---|---|
Voice Calling Internal and External | Voice Calling Internal and External | Voice Calling Internal and External |
Mobile and Desktop App | Mobile and Desktop App | Mobile and Desktop App |
Available Desk Phone (1) | Available Desk Phone (5) | Available Desk Phone (5) |
Chat Functionality | Chat Functionality | Chat Functionality |
SMS | SMS/MMS | SMS/MMS |
Video Meeting (4 participants) | Video Meeting (100 participants) | Video Meeting (200 participants) |
File Sharing (5GB/User) | File Sharing (50GB/User) | File Sharing (200GB/User) |
Integrations - Chrome, Office 365 | Integrations - Essentials Plus - SugarCRM, Zoho, Zendesk | Integrations - Pro Plus - SalesForce, Service Now, Netsuite, MS Dynamics, and more |
Call Center Solutions | Call Center Solutions |
Essentials
Voice Calling Internal and External For the Standard Business User |
Pro
Voice Calling Internal and External For the Collaborative Business User |
Enterprise
Voice Calling Internal and External For the Power User |
Essentials
Mobile and Desktop App For the Standard Business User |
Pro
Mobile and Desktop App For the Collaborative Business User |
Enterprise
Mobile and Desktop App For the Power User |
Essentials
Available Desk Phone (1) For the Standard Business User |
Pro
Available Desk Phone (5) For the Collaborative Business User |
Enterprise
Available Desk Phone (5) For the Power User |
Essentials
Chat Functionality For the Standard Business User |
Pro
Chat Functionality For the Collaborative Business User |
Enterprise
Chat Functionality For the Power User |
Essentials
SMS For the Standard Business User |
Pro
SMS/MMS For the Collaborative Business User |
Enterprise
SMS/MMS For the Power User |
Essentials
Video Meeting (4 participants) For the Standard Business User |
Pro
Video Meeting (100 participants) For the Collaborative Business User |
Enterprise
Video Meeting (200 participants) For the Power User |
Essentials
File Sharing (5GB/User) For the Standard Business User |
Pro
File Sharing (50GB/User) For the Collaborative Business User |
Enterprise
File Sharing (200GB/User) For the Power User |
Essentials
Integrations - Chrome, Office 365 For the Standard Business User |
Pro
Integrations - Essentials Plus - SugarCRM, Zoho, Zendesk For the Collaborative Business User |
Enterprise
Integrations - Pro Plus - SalesForce, Service Now, Netsuite, MS Dynamics, and more For the Power User |
Essentials
For the Standard Business User |
Pro
Call Center Solutions For the Collaborative Business User |
Enterprise
Call Center Solutions For the Power User |
Ascend with Microsoft Teams Advanced
Designed for businesses who want Microsoft Teams for collaboration but need business texting and the advance telephone features of an Enterprise PBX. Includes a desktop phone and mobile and desktop app, SMS/MMS, integrated AI functionality, 13+ full third-party integrations and call center solutions.
Available Phone Equipment
If you prefer to have phones in the office vs. using the softphone client application, see below for the wide variety of options we can provide as part of your solution.
Plug and Play devices are available at a variety of price points from vendors such as Yealink, Fanvil and Poly to ensure the needs of the end user are met.
- User-Friendly Management: Intuitive web interface allows for easy management of phones
- No IT Staff Required – Phones are pre-configured before installation
- Phones are plug-and-play so if you need to move a phone, no call to IT is needed
- Maintenance Free: We provide all maintenance and updates, reducing the burden on your IT team
- Every phone is covered as long as your service is active
Related Voice Solutions
Cloud Contact Center
Deliver a flexible, seamless, all-access customer experience for today’s multi-site contact centers. Through the convenience of full-featured, built-in omnichannel availability — around the world and around the clock — let customers decide when, where and how to conduct business with your team.
Hosted Voice
Our Hosted Voice is a scalable, dependable and easy-to-manage cloud-based, Voice-over-IP (VoIP) solution designed for professional communications needs. You can choose from three business voice calling plans that cater to distinct user types and specific applications. Enhance communication with advanced features like call routing, conferencing and voicemail to email, all while reducing the complexity and costs of traditional phone systems.
Business Lines
Astound’s Business Lines solution delivers a bundled voice and internet service through a single connection. You’ll find affordable, customizable phone solutions packed with advanced features to help you effectively serve your customers, employees and vendors.
PRI and SIP Trunking
Our fiber optic voice solutions include our Primary Rate Interface (PRI) and Session Initiation Protocol (SIP) Trunking systems. PRI delivers 24 channels directly to your premises by way of a T1 interface with digital technology, a PBX-supported standard and two-way trunks including Caller ID notifications at a low cost. SIP Trunking allows your business network to utilize unused bandwidth, maximize existing investments, consolidate resources and increase voice traffic.