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ASTOUND HOSTED VOICE

Elevate Your Business Communications

Designed for the needs of today’s mobile workforce, Astound Hosted Voice delivers comprehensive phone features.

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Cloud-based VoIP Solutions

Hosted Voice is a Voice-over-IP (VoIP) solution that provides your organization with unified communication tools via the cloud. You’ll enjoy essential features like high-definition voice, video conferencing and mobility apps for remote access.

Enjoy cost savings

With no upfront costs for PBX hardware, predictable flat-rate pricing and no maintenance overhead, Hosted Voice offers significant cost savings compared to on-premise solutions and traditional phone systems.

Team members can access their office phone extension from laptops, mobile devices and softphones for seamless communication and remote work support.

Hosted Voice integrates with video conferencing, messaging and contact center solutions, so you get a unified communications experience from a single partner.

Our cloud-based solution operates on a fiber-rich network for improved reliability and comes with 24/7, award-winning local support. You can easily cater to the changing needs of your organization by adding or removing phones and features as needed.

Both Internet and Hosted Voice have improved our processes and efficiency by providing the bandwidth needed to improve productivity. Astound's Hosted Voice service has provided us the means to improve our communication needs with affordable rates and reliable support.

Frank Lioe

Owner Lioe Automotive Service

Two great packages: Astound Hosted and Astound Hosted+

We have designed feature packages to support different user types and applications to help you meet your company’s specific needs. Select the perfect one for your business.

Features Astound Hosted Astound Hosted+
Unlimited Local, Regional, and Long Distance ✔
Mobile App for iOS & Android X
Desktop app for PC or MAC X
Presence Detection X
1:1 and Group Chat (Instant Messaging) X
SMS Messaging X
Basic/Premium Auto Attendant
Call Pickup / Call Pickup Groups
Caller ID
Seed Dial, Short Codes
Basic Hunt Group (Max 10 per Acct)
Music (Media) On Hold
Call Transfer (Warm/Blind), Call Hold, 3-way Calling
Call Park/Pickup
Paging
Intercom, Push-to-Talk
E911 (emergency calling)
Voicemail
Voicemail Transcription Add-On
Inbound Only efax Add-On
Hot Desking
Number of Concurrent Phones 2 2 plus apps
Mix & Match Licenses
Features
Unlimited Local, Regional, and Long Distance
Astound Hosted
Astound Hosted+
✔
Features
Mobile App for iOS & Android
Astound Hosted
X
Astound Hosted+
Features
Desktop app for PC or MAC
Astound Hosted
X
Astound Hosted+
Features
Presence Detection
Astound Hosted
X
Astound Hosted+
Features
1:1 and Group Chat (Instant Messaging)
Astound Hosted
X
Astound Hosted+
Features
SMS Messaging
Astound Hosted
X
Astound Hosted+
Features
Basic/Premium Auto Attendant
Astound Hosted
Astound Hosted+
Features
Call Pickup / Call Pickup Groups
Astound Hosted
Astound Hosted+
Features
Caller ID
Astound Hosted
Astound Hosted+
Features
Seed Dial, Short Codes
Astound Hosted
Astound Hosted+
Features
Basic Hunt Group (Max 10 per Acct)
Astound Hosted
Astound Hosted+
Features
Music (Media) On Hold
Astound Hosted
Astound Hosted+
Features
Call Transfer (Warm/Blind), Call Hold, 3-way Calling
Astound Hosted
Astound Hosted+
Features
Call Park/Pickup
Astound Hosted
Astound Hosted+
Features
Paging
Astound Hosted
Astound Hosted+
Features
Intercom, Push-to-Talk
Astound Hosted
Astound Hosted+
Features
E911 (emergency calling)
Astound Hosted
Astound Hosted+
Features
Voicemail
Astound Hosted
Astound Hosted+
Features
Voicemail Transcription
Astound Hosted
Add-On
Astound Hosted+
Features
Inbound Only efax
Astound Hosted
Add-On
Astound Hosted+
Features
Hot Desking
Astound Hosted
Astound Hosted+
Features
Number of Concurrent Phones
Astound Hosted
2
Astound Hosted+
2 plus apps
Features
Mix & Match Licenses
Astound Hosted
Astound Hosted+

Available Phone Equipment

If you prefer to have phones in the office vs. using the softphone client application, see below for the wide variety of options we can provide as part of your solution.

Poly Edge E220

  • 2.8″ LCD
  • 4-line keys (16 paginated)
  • 2 x GigE PoE
  • 1 USB-C Port
  • Bluetooth 5

Poly Edge E350

  • 3.5″ LCD
  • 8-line keys (32 paginated)
  • 2 x GigE PoE
  • 1 USB-C Port
  • Bluetooth 5
  • Wi-Fi (802.11AC)

Poly Edge E450

  • 3.5″ & 2.4″ LCD
  • 8 + 6-line keys (32 + 12 paginated)
  • Supports 1 EM
  • 2 x GigE PoE
  • 1 USB-C Port
  • Bluetooth 5
  • Wi-Fi (802.11AC)

Poly C60

  • Conference room phone
  • Up to 20-ft microphone range
  • 5″ Color LCD Touchscreen
  • Two-port gigabit Ethernet switch
  • Wi-Fi connectivity
  • USB and Bluetooth-enabled

Poly Rove 30 and B2 Base

  • Drop proof (up to 6.6 ft. / 2 m.)
  • Dust tight and Water resistant (IP65 rated)
  • Four dedicated line keys
  • High Level DECT™ Security
  • Excellent call quality, even in noisy environments
  • Poly phone user guides and Quick Start Guides are available in our Voice Support section
  • Contact us for additional equipment offerings or questions regarding software-enabled features and capabilities

Related Voice Solutions

Unified Communications

Our UCaaS platform integrates voice, video, messaging and conferencing into a single, easy-to-use solution, helping your team stay connected from anywhere. Designed with enterprise-grade security and reliability, UCaaS ensures that your communications are protected while providing the flexibility needed for remote work and distributed teams. By unifying all your communication channels, UCaaS helps improve productivity, streamline workflows and foster better collaboration across your organization.

learn more

Business Lines

Astound’s Business Lines solution delivers a bundled voice and internet service through a single connection. You’ll find affordable, customizable phone solutions packed with advanced features to help you effectively serve your customers, employees and vendors.

learn more

PRI and SIP Trunking

Our fiber optic voice solutions include our Primary Rate Interface (PRI) and Session Initiation Protocol (SIP) Trunking systems. PRI delivers 24 channels directly to your premises by way of a T1 interface with digital technology, a PBX-supported standard and two-way trunks including Caller ID notifications at a low cost. SIP Trunking allows your business network to utilize unused bandwidth, maximize existing investments, consolidate resources and increase voice traffic.

Learn more

Direct Routing for Microsoft Teams

The reliability, scalability and security of Astound’s Direct Routing for Microsoft Teams enable users to connect to the Public Switched Telephone Network (PSTN). This allows you to enhance your Microsoft Teams experience by including inbound and outbound calls between it and its calling devices.

Learn more

Hosted Voice Resources

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Unified Communications-as-a-Service (UCaaS) Levels the Playing Field

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Frequently Asked Questions

With our Basic phone service, you provide the phone sets. With our Hosted Voice service, you can choose one package option where we provide the phones or you can select an option where handsets aren’t provided.

Yes – both our Basic phone with Call Manager service and our Hosted Voice (VoIP) service provide an app for your mobile devices.

Our Hosted Voice phone solution is completely scalable for your business. Your system can be as small or large as your business needs. Astound is essentially your IT department for your phone system. Also, we provide and maintain the phones, so you aren’t responsible for replacing or repairing broken phones.

No. With your signed authorization letter, we will work with your current provider to smoothly schedule your porting to Astound for your installation day. We will contact you if any assistance or verification is needed from your current provider if there are any issues with the port prior to your installation date.

Yes – we will need your account number and account pin in addition to your authorization to port this number. A recent copy of your invoice also helps with the port process.

Yes. With our hosted Voice over IP service, we will provide you with an auto attendant to direct callers to the appropriate department in your business.

Let’s discuss your connectivity needs.

Get your business connected with ultra-fast, reliable, and secure internet on our fiber network.

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Disclaimers

Not all services, speeds and product features are available in all areas. Taxes & fees apply to all services and are subject to change. All services a governed by Astound Business Solutions Terms and Conditions. Other restrictions may apply. Internet speeds may vary & are not guaranteed. Certain equipment may be required to reach advertised speeds. DOCSIS 3.1 modem with 2.5GE physical LAN port is required for 1 Gigabit speeds and higher. Learn more on why speeds may vary. To view Astound’s FCC Network Management Disclosure see below. Modem required for Internet service. Wi-Fi Security provided by eero. ±Astound Internet is powered by fiber and connected to the premises via coaxial connection or fiber, where available. Delivery methods may vary by area.

TV rates are not promotional and are subject to change. Availability of channels, packages, TV tiers and other offerings may vary by location and is subject to change. Any additional services (such as equipment, add-on channels and other tiers of service) are subject to additional charge & regular increases. Minimum internet speed of 250 Mbps is required for Business TV service. Programming subject to change; availability may differ by location; certain on demand, events and pay-per-view titles are available an addt’l cost. High definition may not be available in all markets. Refer to your on-screen guide for details.

Available phone services may vary based on market and location. Additional charges apply to new or moved phone jacks and may apply to additional cable jacks as well as custom or non-standard installation work. Other restrictions may apply. Read phone equipment and battery backup details. CA/OR RESIDENTS: pricing for phone does not include 2% Regulatory Administration Fee.

New business customers only, and other restrictions apply. Customer consents to texts, emails & calls by Astound for purposes relating to customer’s account. All services are governed by the Astound Small Business Services Subscriber Agreement.

+Satisfaction Guarantee (Astound.com/about-us/customer-pledge)

All names, logos, images and service marks are property of their respective owners. ©2024 Astound Business Solutions, LLC. All rights reserved.