Contact Center
Get better visibility into your call center.
Enhance customer experience with
our cloud-based Contact Center
- Ensure your callers speak to the person or department that can help.
- Calls are not missed and customers receive a first-class experience.
Increase efficiencies in your call center
- Easily manage inbound calls through automatic routing to more than 10 queues.
- Make staffing and queue adjustments based on call volumes by monitoring dashboards and accessing reports.
- Add flexibility to your operations by enabling agents to work from anywhere through our mobile client.
Enhance your team’s quality of work and effectively manage your business
- Help your agents through real-time monitoring, coaching, and joining the conversation features.
- Set a “wrap-up time,” so agents can complete orders and verify information is correct before receiving the next call.
Get easy visibility with the following Contact Center Supervisor Dashboards and Reports:
| Supervisor Summary Dashboard |
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| Queue Dashboard |
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| Agent Dashboard |
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| Reports |
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