Skip to content
Building your order...
+

Top Support Topics

Change of Service

Changes to or questions about your existing service.

Equipment Return

We supply you with the prepaid FedEx shipping label.

Bill Pay

Five convenient ways to pay your bill.

How to Read Your Bill

So you will know exactly what you are paying for and what to expect.

MyAstound Account Portal

Simply register online to view and pay your bill. You can make one-time payments or set up automatic monthly payments directly from the checking account of your choice.

Your Account on the Go

With the MyAstound mobile app, pay your bill right from your phone, update your account information, view current and previous statements, check voicemail for all phones on your account, and review your call history for all your phones.

Quick Links

California Disaster Recovery

There are several points of relief available for our telephone customers.

911 Address Verification

It’s essential that the telephone’s address matches the physical location.

SMS Registration

10DLC text messaging lets businesses send sanctioned SMS to consumers.

Sun Outages

Outages are caused by a phenomenon called a “solar satellite interference.”

Need immediate support?

We are here to help 24/7. Talk to a support specialist: 1-833-249-2786.

Disclaimers

Not all services, speeds and product features are available in all areas. Taxes & fees apply to all services and are subject to change. All services a governed by Astound Business Solutions Terms and Conditions. Other restrictions may apply. Internet speeds may vary & are not guaranteed. Certain equipment may be required to reach advertised speeds. DOCSIS 3.1 modem with 2.5GE physical LAN port is required for 1 Gigabit speeds and higher. Learn more on why speeds may vary. To view Astound’s FCC Network Management Disclosure see below. Modem required for Internet service. Wi-Fi Security provided by eero. ±Astound Internet is powered by fiber and connected to the premises via coaxial connection or fiber, where available. Delivery methods may vary by area.

TV rates are not promotional and are subject to change. Availability of channels, packages, TV tiers and other offerings may vary by location and is subject to change. Any additional services (such as equipment, add-on channels and other tiers of service) are subject to additional charge & regular increases. Minimum internet speed of 250 Mbps is required for Business TV service. Programming subject to change; availability may differ by location; certain on demand, events and pay-per-view titles are available an addt’l cost. High definition may not be available in all markets. Refer to your on-screen guide for details.

Available phone services may vary based on market and location. Additional charges apply to new or moved phone jacks and may apply to additional cable jacks as well as custom or non-standard installation work. Other restrictions may apply. Read phone equipment and battery backup details. CA/OR RESIDENTS: pricing for phone does not include 2% Regulatory Administration Fee.

New business customers only, and other restrictions apply. Customer consents to texts, emails & calls by Astound for purposes relating to customer’s account. All services are governed by the Astound Small Business Services Subscriber Agreement.

+Satisfaction Guarantee (Astound.com/about-us/customer-pledge)

All names, logos, images and service marks are property of their respective owners. ©2024 Astound Business Solutions, LLC. All rights reserved.