Our Latest News

For the seventh year in a row, PCMag readers acknowledge the company’s internet service in multiple categories, including top rankings for speeds, customer service and overall satisfaction

Princeton, N.J. – Oct. 13 2022 – Astound Broadband (Astound), the sixth-largest U.S. cable provider, powered by leading regional providers RCN, Grande Communications (Grande), Wave Broadband (Wave) and enTouch Systems (enTouch), has been recognized for the seventh year in a row, receiving the highest ranked spot in 2022 for best “Cable Internet Service Provider (ISP)” in PCMag’s 2022 Readers’ Choice Awards. Astound Broadband has also ranked in the top ten for a variety of categories such as “Best Gaming ISP,” “Fastest ISPs,” and “Business Choice ISPs.”

According to PCMag, the largest professional reviewer of consumer electronics and technology products worldwide, its readers ranked Astound Broadband the best cable ISP for Overall Satisfaction, Speed of Connection, Reliability of Connection, Customer Service, Tech Support, Value and Likelihood to Recommend, among others. These results put Astound’s satisfaction ratings “well ahead of the other cable companies” surveyed by PCMag.

When it comes to business, Astound Business Solutions is also a clear winner with PCMag readers, especially for the value it provides businesses “with the highest ever recorded score,” according to PCMag. Astound Business Solutions has ranked best in Reliability, Tech Support and Value in recent years.

“Thank you to all our loyal residential and business customers for recognizing Astound Broadband over the last seven years, especially as the top cable Internet Service Provider for 2022,” said Chris Fenger, COO of Astound Broadband. “Being dubbed ‘clear winner’ among cable ISPs reinforces our collective commitment to serving customers with innovative technologies and unmatched customer service.”

As Astound continues to expand into new markets, it remains an industry leader in residential and business solutions through a growing portfolio of technology offerings, including fiber and broadband services that offer some of the fastest speeds available including 1.2 Gigabit (1200 Mbps download/20 Mbps upload). Additionally, the company recently rolled out Astound TV+ app, a new streaming application that enables customers to stream live TV, access free On Demand programs and a variety of other platforms in and out of the home when connected to WiFi.

###

About Astound Broadband

Astound Broadband (astound.com) is the sixth largest cable operator in the U.S., providing award-winning high speed internet, broadband communications solutions, TV, phone services and fiber optic solutions for residential  and business customers across the United States. Astound Broadband is comprised of organizations formerly  known as RCN, Grande Communications, Wave Broadband, and enTouch. The company services Chicago, Indiana, Eastern Pennsylvania, Massachusetts, New York City, Maryland, Washington, DC, Texas, regions  throughout California, Oregon and Washington.

Award-winning provider offers new supercharged gigabit+ speeds and TV streaming application bring content, choice, and control for customers

Princeton, N.J. – August 9, 2022 – Astound Broadband (Astound), the sixth-largest U.S. cable provider, powered by leading regional providers RCN, Grande Communications (Grande), Wave Broadband (Wave) and enTouch Systems (enTouch), today announced the nationwide launch of its supercharged internet download speed of up to 1200 Mbps / up to 50 Mbps upload. This brings some areas of the U.S. access to the fastest connectivity speeds available to-date and is the first major product launch since RCN, Grande, Wave and enTouch joined forces under the Astound Brand earlier this year.

Alongside the enhanced 1.2 Gigabit speed, the award-winning company is also unveiling their new streaming application, Astound TV+ app. When paired with the company’s IPTV video service, customers will be able to download the Astound TV+ app for free. When connected to WiFi, a user can stream live TV and free On Demand programs in and out of the home, as well as a variety of platforms, including iOS or Android phones and tablets, including select Android TVs, Apple TVs, Fire TV devices via astoundtv.com.

“These innovative options provide customers with what they want most – optimal speed, more content, and even better choice and control,” said Jim Holanda, CEO of Astound Broadband. “The introduction of 1.2 Gigabit speed offers optimal performance with greater capacity for working, streaming, learning, gaming, conferencing and more. The new Astound TV+ app is also a great complement to our suite of TV and Internet offerings, giving customers more options for accessing and enjoying entertainment on their devices. These new products continue to deliver the best experience for our customers supported by an award-winning customer service team.”

More About Astound TV+ App* features:

• Subscription to Astound TV (IPTV) service is required to access the app
• Watch live TV & recordings on supported devices in or out of the home
• Stream on 5 devices simultaneously; register up to 12 devices
• Bring your own supported device – download the app to Android, Apple and Fire TVs
• Start Over – start a show over from the beginning, even if it’s currently airing
• Catch Up – Watch a program that aired up to 3 days ago
• Schedule DVR recordings (up to 125 hours included)
• Integrated search across live TV, On Demand, recordings and streaming apps

Astound’s 1.2 Gigabit is available now for new customers across Astound’s serviceable markets. The Astound TV+ app is also available across the majority of Astound’s expanded footprint and will be rolled out to remaining areas by the end of the summer. To learn more about these services, operating requirements, supported devices, and terms & conditions, please visit astound.com.

*Astound TV+ app only available to customers who have at least one Android set-top box rental. Access to cloud DVR only available for residential customers. Subscription to video service from Astound Broadband powered by RCN, Grande, enTouch or Wave is required.

###

About Astound Broadband

Astound Broadband (astound.com) is the sixth largest cable operator in the U.S., providing award-winning high speed internet, broadband communications solutions, TV, phone services and fiber optic solutions for residential  and business customers across the United States. Astound Broadband is comprised of organizations formerly  known as RCN, Grande Communications, Wave Broadband, and enTouch. The company services Chicago, Indiana, Eastern Pennsylvania, Massachusetts, New York City, Maryland, Washington, DC, Texas, regions  throughout California, Oregon and Washington.

The Literacy Center, Boys & Girls Clubs of Easton, Bethlehem and Allentown, and the Community Action Agency of Delaware County (CAADC) received funding from local broadband provider to further support community programs

Lehigh Valley, PA – May 2, 2022 – Astound Broadband (Astound) Powered by RCN has donated a total of $160,000 to local area non-profits throughout the month. Recipients of Astound Broadband’s donations include The Literacy Center in Allentown, the Boys & Girls Clubs of Easton, Bethlehem, and Allentown, and the Community Action Agency of Delaware County (CAADC) in Boothwyn.

Astound Broadband has been part of the Lehigh Valley and Delaware County community for years, both as an employer and as an internet, TV, and phone provider to residents and businesses in the region. Astound is dedicated to its employees and communities in ensuring equitable opportunities for all, in consideration of gender, ability, religion, orientation, or socioeconomic, racial, and ethnic backgrounds. The partnerships with The Literacy Center, Boys and Girls Clubs, and CAADC helps assure success is achievable for every member of these communities. The funds recently donated will help support the mission of each non-profit that are in line with values that Astound Broadband wholeheartedly supports – literacy opportunities, mentorship programs for youth, housing, food security and social services for all.

“As co-chair of the Diversity Advisory Group at Astound Broadband, I can confirm we value inclusion across our business and service programs we support, helping to provide equitable opportunities for residents in Lehigh Valley and Delaware County,” said Sanford Ames Jr., SVP & General Manager of Astound Broadband Pennsylvania. “We want to thank the Boys and Girls Clubs, CAADC and The Literacy Center for their dedication and hard work in providing services that are critical for our communities. We look forward to continuing to support these organizations that provide life skills, learning and mentoring opportunities as well as a sense of belonging and inclusion.”

Astound continues to be powered by passionate local teams, dedicated to the people and communities it serves, bringing customers astounding services and products.

To learn more about Astound Broadband, please visit https://www.astound.com/.

###

About Astound Broadband

Astound Broadband (astound.com) is the sixth largest cable operator in the U.S., providing award-winning high speed internet, broadband communications solutions, TV, phone services and fiber optic solutions for residential  and business customers across the United States. Astound Broadband is comprised of organizations formerly  known as RCN, Grande Communications, Wave Broadband, and enTouch. The company services Chicago, Indiana, Eastern Pennsylvania, Massachusetts, New York City, Maryland, Washington, DC, Texas, regions  throughout California, Oregon and Washington.

Princeton, N.J. – March 1, 2022 – Astound Broadband (Astound), the sixth-largest U.S. cable provider, powered by leading regional providers RCN, Grande Communications (Grande), Wave Broadband (Wave) and enTouch Systems (enTouch), is waiving customer fees associated with calling Ukraine from the United States. Starting February 28th, international calling charges for Astound Broadband phone customers will be waived when calling Ukraine through March 31st.

###

About Astound Broadband

Astound Broadband (astound.com) is the sixth largest cable operator in the U.S., providing award-winning high speed internet, broadband communications solutions, TV, phone services and fiber optic solutions for residential  and business customers across the United States. Astound Broadband is comprised of organizations formerly  known as RCN, Grande Communications, Wave Broadband, and enTouch. The company services Chicago, Indiana, Eastern Pennsylvania, Massachusetts, New York City, Maryland, Washington, DC, Texas, regions  throughout California, Oregon and Washington.

Eligible participants can enter sweepstakes for a chance to win weekly, monthly, and ‘grand’ prizes

Princeton, N.J. – February 9, 2022 – Astound Broadband (Astound), the sixth-largest U.S. cable provider, powered by leading regional providers RCN, Grande Communications (Grande), Wave Broadband (Wave) and enTouch Systems (enTouch), has announced the opening of its Astounding Mega Giveaway customer sweepstakes.

Through March 31, 2022, both existing and non-current residential customers can submit entry to the giveaway for a chance to win a host of exciting weekly, monthly, and grand prizes, including a virtual reality (VR) headset, 4K UHD Smart TV, a number of popular headphones, streaming devices, cookware and gift cards ranging from $50-$1,000 and much more.

All sweepstakes entries must be made by completing the online entry form. All entrants are required to provide valid, up-to-date contact information to be eligible for the giveaway prizes. By entering the Astounding Mega Giveaway, all qualified submissions become eligible to win a prize. As for prizes, “Weekly Winners” will be selected on or about February 7, February 14, February 21, February 28, March 7, March 14, March 21, and April 1, 2022. “Monthly Winners” will be selected on or about March 1, and April 1. “Grand Prize Winners” will be selected on or about April 1, 2022. Winners will receive an email and/or phone call within 48-72 hours of selection.

Last month, the company’s regional brands (RCN, Grande, enTouch, Wave, Digital West) united under the name Astound Broadband (Astound), which reflects both the evolution of the company as well as its vision for the future. Astound Broadband is at the forefront of the residential connectivity transformation, providing customers award-winning services in eight of the top ten metro areas in the country. Motivated by accolades that focus on meeting and exceeding customer needs, the Astound Broadband name demonstrates the company’s dedication to continuing to astound customers, every day.

To see the full list of prizes, official rules, and sweepstakes details, visit astound.com/mega-giveaway.

###

About Astound Broadband

Astound Broadband (astound.com) is the sixth largest cable operator in the U.S., providing award-winning high speed internet, broadband communications solutions, TV, phone services and fiber optic solutions for residential  and business customers across the United States. Astound Broadband is comprised of organizations formerly  known as RCN, Grande Communications, Wave Broadband, and enTouch. The company services Chicago, Indiana, Eastern Pennsylvania, Massachusetts, New York City, Maryland, Washington, DC, Texas, regions  throughout California, Oregon and Washington.