Transfer ACP Benefits to Astound Internet First

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Current Customer?

Internet starting at

$9.95per month

for eligible households
*Experienced speeds may vary

50 Mbps Internet for $9.95/mo
Or triple the speed – get 150 Mbps for $19.95/mo
More speed at a better value than other internet providers
3 Months Free (For new customers only.)

Get easy, affordable internet

How to qualify for Internet First?

If you are a former ACP customer or access any of the below programs, you qualify!

National Assistance Programs

Participate in assistance programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, and others, or was previously enrolled in the Affordable Connectivity Program (ACP)

Federal Student
Aid

Students under federal assisted aid programs with an award letter (FSEOG) and (TEACH) Grants for example.

Looking for ACP Replacement

Have not subscribed to Astound services within the sixty (60) day period immediately prior to applying for Internet First.

QUALIFY TODAY

Internet First Plans

Apply today

Mobile that matches you

Your mobile plan should fit you. To do more. Be more. With Astound Mobile you only pay for what you need, by the gig or go unlimited!

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Frequently Asked Questions

What is Internet First?

The Internet First program is an affordable Internet designed to help families and students in low-income households have reliable access to the internet. The program offers up to 150 Mbps Internet* to qualifying low-income households in Astound serviceable areas.

How can I apply for the Internet First program?

To ensure the fastest response, please apply online at internetfirst.com. You may also download the application and email to ifdocuments@astound.com with your Proof of Eligibility documents.

Qualifying Photo IDs | Qualifying Assistance Documentation

I don’t have a scanner at home. Will a photo from my mobile device work? What are the acceptable file formats to upload with my application?

You may use your mobile device to take photos of Proof of Eligibility documents from the list above. Please refer to the acceptable list of file formats. If a document includes multiple pages, please upload pictures of ALL pages. Make sure that all documents are readable. If a document is unreadable, it may delay your approval and Internet installation.

The following formats are accepted:

.JPG (JPEG Image File)
.TIFF (Tagged Image File Format)
.GIF (Graphical Interchange Format File)
.PNG (Portable Network Graphic)
.PDF (Portable Document Format File)
.DOCX (Microsoft Word Open XML Document)
.DOC (Microsoft Word Document)

Max file size: 7 MB per file

What if I owe a back balance from a previously disconnected account?

You may enroll in this program (if you qualify) even if you have an outstanding balance with us from a previously disconnected account. The account holder will still remain responsible for the outstanding debt.

How long does it take for my application to be reviewed?

We will endeavor to review each application within 48 hours of receiving all items necessary to determine eligibility. A customer service representative will email you promptly should your application require additional information or Proof of Eligibility documents.

Once my application for Internet First is approved, how long will it take for me to get my Internet installed?

We are committed to connecting Internet as quickly as possible. Installation times may vary based on location, but generally, we will endeavor to install Internet service within 5-7 business days after your application is approved. Installation appointments are subject to availability.

Can I transfer my Affordable Connectivity Program benefit to Verizon?

Congress has not approved additional funding, therefore in April 2024 all ACP benefits ended nationwide. You may qualify for Astound Internet First – a reduced-cost internet to open to eligible new or existing customers.

Disclaimers

*Internet speeds may vary & are not guaranteed. Certain equipment may be required to reach advertised speeds. See astound.com/yourspeed for why speeds may vary. To view Astound’s FCC Network Management Disclosure see astound.com/policies-disclaimers. Modem required for Internet service. No contract required. Subject to availability. Restrictions apply. Internet First Program available to qualifying households as outlined in the terms and conditions. Offer limited to 50 Mbps or 150 Mbps Internet service, standard modem, Wi-Fi only and free standard installation only. Where 150Mbps is not available, 100Mbps will be offered. Whole Home WiFi available for $5/mo. for 12 mos. and includes up to 2 eero devices. Regular rates apply thereafter. Minimum Internet speed of 100 Mbps is required for Astound TV service. Offer available to residential subscribers who meet specific eligibility criteria. Taxes extra. Pricing is subject to change. 3 free months applies to months 1-3 of service. Advertised price applies to a single outlet. If a customer is determined to be no longer eligible for the Internet First program, regular rates will apply. Subject to Internet First Program terms and conditions. Visit internetfirst.com for full program details and terms and conditions. Any additional services, equipment, premium channels & other tiers of service are subject to an additional charge, regular increases and a credit check. ‡Astound Internet is powered by fiber and connected to the premises via coaxial connection. ©2024 Astound Broadband. All rights reserved.

AFFORDABLE INTERNET